Privacy Policy
Last updated: January 15, 2024
Introduction
NetMirror ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our screen mirroring services, or interact with our applications.
We understand that privacy is fundamental to trust, and we are dedicated to being transparent about our data practices. This policy applies to all users of NetMirror services, including our website visitors, software users, and customers who purchase our products or services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you register for an account, make a purchase, subscribe to our newsletter, participate in surveys, or contact us for support. This information may include:
- Name and contact information (email address, phone number, mailing address)
- Account credentials (username, password)
- Payment information (credit card details, billing address)
- Professional information (company name, job title)
- Communication preferences and marketing consent
- Support ticket information and correspondence
Technical Information
When you use our services, we automatically collect certain technical information to provide and improve our services:
- Device information (operating system, device type, screen resolution)
- Network information (IP address, connection type, network performance metrics)
- Usage data (features used, session duration, error logs)
- Performance metrics (latency, quality settings, bandwidth usage)
- Browser information (type, version, language settings)
- Cookies and similar tracking technologies
Screen Mirroring Data
Our screen mirroring services process visual and audio content from your devices. Important clarifications about this data:
- We do not store or record the content you mirror unless explicitly requested for support purposes
- Mirrored content is transmitted directly between your devices and is not routed through our servers
- We may collect metadata about mirroring sessions (duration, quality, connection stability) for service improvement
- Any temporary caching of content for performance optimization is automatically deleted after the session ends
How We Use Your Information
We use the collected information for various legitimate business purposes:
Service Provision and Improvement
- Providing, operating, and maintaining our screen mirroring services
- Processing transactions and managing your account
- Optimizing performance and troubleshooting technical issues
- Developing new features and improving existing functionality
- Ensuring service security and preventing unauthorized access
Communication and Support
- Responding to your inquiries and providing customer support
- Sending important service updates and security notifications
- Providing technical assistance and troubleshooting guidance
- Conducting user surveys and gathering feedback
Marketing and Analytics
- Sending promotional materials and product updates (with your consent)
- Analyzing usage patterns to improve our services
- Conducting market research and competitive analysis
- Personalizing your experience and content recommendations
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors, cloud hosting providers, analytics services, and customer support platforms. These providers are contractually obligated to protect your information and use it only for the specified purposes.
Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections outlined in this policy.
Data Security
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:
- End-to-end encryption for all data transmission
- Secure data storage with industry-standard encryption
- Regular security audits and vulnerability assessments
- Access controls and authentication mechanisms
- Employee training on data protection and privacy practices
- Incident response procedures for potential security breaches
Your Rights and Choices
You have several rights regarding your personal information:
Access and Portability
You can request access to the personal information we hold about you and receive a copy in a structured, machine-readable format.
Correction and Updates
You can update or correct your personal information through your account settings or by contacting us directly.
Deletion
You can request deletion of your personal information, subject to certain legal and operational requirements.
Marketing Communications
You can opt out of marketing communications at any time by using the unsubscribe link in emails or updating your preferences in your account settings.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience and collect usage information. You can control cookie settings through your browser preferences, though disabling certain cookies may affect service functionality.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during international transfers.
Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information promptly.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through email or prominent notices on our website.
Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us at:
- Email: [email protected]
- Address: 123 Tech Street, San Francisco, CA 94105
- Phone: +1 (555) 123-4567